Commercial - BDO

Services
Services
AUDIT & ASSURANCE
ADVISORY
TAX AND LEGAL
OUTSOURCING & PAYROLL SERVICES
Industries
Industries
AGRIBUSINESS
The international market, with Asia in the lead, has grown 90% in the last ten years, and thanks to its ideal agro-ecological conditions Argentina is destined to be a protagonist.
FOOD & BEVERAGES
The Food and Beverages sector in Argentina faces big challenges. Due to its customers’ sensitiveness towards price rises and the competitiveness with online purchase models, it becomes necessary
BANKS & INSURERS
The industry of banks, insurers and financial entities is undergoing a revolution at a global level as a result of the new wave of technological transformations. This implies a change in business mode
COMMERCIALIZATION & RETAIL
The commercialization and retail team’s purpose is to offer a comprehensive and complete range of services to provide financial advice, which covers mergers and acquisitions, as well as tax plan
ENERGY & NATURAL RESOURCES
The Energy sector is one of the key sectors in our economy. This is so not only as a result of its economic relevance at an international level, but also due to the growing social concern regarding th
HOTELS & LEISURE
The Hotels, Tourism and Leisure industries cover a wide array of businesses that have some aspects in common. Globally speaking, they are among the most dynamic and growing industries, but in the curr
CLOTHING & TEXTILE
In Argentina this industry is characterized by a predominance of micro, small and medium-sized companies within the textile segment, but also by a concentration in cotton yarns and synthetic or artifi
LABORATORIES
Many companies from the Chemical, Pharmaceutical and Cosmetics sector are facing new challenges as a result of the current economic scenario, as well as a period of rapid changes where those unable to
MANUFACTURING
Thanks to our solid credentials and knowledge of the sector and the fact that we are aware of those issues that are key to their business, they can properly deal with their challenges and capitalize o
NOT FOR PROFIT ORGANIZATIONS
In BDO we believe that Non-profit Organizations have the possibility of improving their processes and management with a view to analyzing the causes of structural poverty and facilitating the developm
OIL & GAS
The current complex scenario of the international economy and the Oil and Gas industry unfolds a series of challenges for their performance.
REAL ESTATE & CONSTRUCTION
The largest companies from the Real Estate and Construction sector have chosen BDO for the provision of audit, tax advisory and consulting services.
HEALTHCARE
Our peculiar strategic vision of the health sector combines a clever execution and constructive business approach within the different sanitary industries thanks to our knowledge of the dynamics of th
PUBLIC SECTOR
The public sector faces challenges that have an impact not only on public policies but also on social ones. Due to this, the management of public resources measures the leaders’ success and thei
TECHNOLOGY, MEDIA & TELCOS
The continuous evolution, fast growth and significant importance in economic terms of investment and employment have turned this sector into a key actor within service markets.
TRANSPORT & LOGISTICS
The current trend of most companies is the outsourcing of distribution management and logistics in order to focus on their activity: manufacturing, importing, commercializing, etc., leaving the supply

Every organization seeks the professionalization of the commercial area to increase the line of results. The challenge is even greater in shrinking markets, without increasing the size of the Marketing and Sales teams.

In consultative sales, the planning and implementation of processes tailored to each organization in the context in which it is immersed, will determine success and results.

BDO's combined experience with Grupo Generadores guarantees the necessary know-how to develop, transfer and execute profound changes in the organization's way of selling.

Our Services:

Commercial Area Transformation:

Transformation of Commercial Areas.
Development of Commercial Management Models.
Development of Commercial Compensation Schemes.
Creation of High-Performance Commercial Teams.
Training in Soft Sales Skills.
Selection of CRM Solutions.
Advanced Analytics applied to business.
Organizational Redesign.
Process Improvement / Area Transformation.

CX (Customer Experience):

Design of strategy and action plan.
CX maturity diagnosis.
Customer Service (CS).
Customer Journey Maps.
Segmentation and archetypes.
Agile CX Tables.
Service design and experience transformation.
Analytics - Voice of the Customer (VOC).
Analytics - Voice of the Employee (VOE).

UX (User Experience):

Identification of user needs.
Usability testing and validation with customers.

EX (Employee Experience):

Development of Customer-Centric Culture.
Development of Customer-Centric Teams.
Ambassador Programs.
Training in EX / CX.

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Diego Rodriguez Rearte

Diego Rodriguez Rearte

Management Consulting Director

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